Job Vacancies at Bracelands Campsite

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• Job Description / Required Competencies: 

The role of the Manager(s) is to operate the site in order to achieve the overriding aims and objectives of the business as detailed in the Mission, Vision and Lease KPI’s.

The Manager function is to ensure the smooth day to day running of the site whilst achieving the customer service and commercial targets of the business. And dealing with external   business partners as appropriate.

You will work with others within the organisation, and specialist external 3rd  party organisations to deliver outstanding customer service and site operational excellence

Key Responsibilities.

The post holder will demonstrate excellent customer service skills, have a keen eye for detail and produce a high standard of work. 

· Oversea the smooth and safe operation of the campsite. 

· Model the behaviour. 

· Respond to all Customer queries or complaints in a timely manner.  

· Produce and manage a Rota that ensures the needs of the business are met.

· Office administration, record keeping, make bookings.

· Support site staff in any way necessary in order to create strong team ethos. 

· Train staff if required.

· Recommend procedural improvements.

· Support Directors 

· Take on project work as assigned.   

· Lead contact with local stakeholders: FE district, tourism organisations, local community interest groups, 

· Support Directors on Ad-Hoc   issues as when needed.

· Customer service and   engagement reporting.

· Assist with GDPR compliance.

· Assist with PCI (Payment   Security) compliance and day to day issues.

Specific daily, weekly, monthly tasks   will include but not limited to.

1. Answer all on site enquiries   from staff or customers.

2. Respond to any requests made   by the Directors.

3. Investigate any accidents and   incidents and follow all health & safety procedures as directed.

4. Be able to report on all KPI’s.   

5. Maintain all logs and checks.   

6. Order any supplies the site needs.

7. Maintain good relations with   local stakeholders with particular focus on Forestry England.

ESSENTIAL SKILLS

• Excellent IT skills in MS Excel, Word and PowerPoint

· Proven track record giving outstanding customer service.

  Proven Management experience

·PREFERRED SKILLS

  Self-motivated. Need to be   able to work unsupervised.

· Excellent communications   skills

· Able to build trust and   communicate effectively to people of all different technical abilities.

· Good analytical skills,   numeracy 

· Strong team player

• Strong   confident communicator at all levels

• Able to build strong working relationships

• Strong attention to detail and comprehensive range of tourist information.

See also see Job Description for Site Assistant below for additional day to day duties.

Job Description / Required Competencies: 

We are recruiting for multiple campsite assistants, and offering both full time or a part time roles depending on the requirements of the business, with immediate start for the right candidate(s)

This exciting and varied role may require the employee(s) to live on site and if this is the case a pitch will be provided but not the accommodation. 

The employee(s) will be expected to work in Reception front office, dealing with telephone calls and bookings, and also out on site – appropriate clothing (uniform) will be provided. 

Whilst in the office the employee will support reception duties and serve customers in the shop. Whilst working out on site the employee will support the maintenance of the facilities block and glamping accommodation. 

As we are open all year, there are various opportunities to work throughout all seasons. In all cases the following personal qualities are required:

ESSENTIAL SKILLS

Friendly Customer Focus

• Adopting working practices and procedures to ensure the delivery of consistently high standards of customer service.
• Wears a genuine smile.
• Welcomes new and returning customers in a friendly and helpful manner.
• Provides a safe and caring environment across the site.
• Responds to the changing needs of customers, while maintaining a high standard of quality
• Act as an ambassador and exceeds customers' expectations wherever possible.
• Takes personal responsibility to resolve enquiries, requests or complaints.

Teamwork/Teambuilding

• Working together as a team, fostering collaboration, and promoting an environment of mutual trust and respect.
• Relates well to all staff by being friendly and approachable.
• Willingly shares relevant information and expertise with all staff.
• Builds trust in relationships through maintaining confidentiality, treating colleagues fairly and keeping commitments.
• Develops positive and constructive working relationships with all staff.
• Cooperates with others and seeks information as required.
• Accomplishes shared goals through accepting joint responsibility. 

Communication

• Using effective communication to make a positive impact on the audience, generate enthusiasm, solve problems, improve quality and satisfy Campers.
• Speaks clearly face to face and over the telephone.
• Uses appropriate non-verbal communication (eye contact, gestures, posture) when communicating with others.
• Demonstrates openness and receptivity to embrace new information and updates from the Management Hierarchy & relevant HQ Personnel
• Receives instructions or ideas attentively and keeps others informed & up to date.
• Expresses information in writing clearly and concisely via email, memos and other written forms of communication

Operational Duties

• Ensuring site facilities, services and products are available, operational and maintained to a high standard and following all health and safety requirements.
• Deals with the day-to-day challenges faced on a busy site without the need for constant supervision.
• Follows all site systems and procedures.
• Demonstrates a basic knowledge of DIY.
• Undertakes all aspects of site operations including general upkeep of the site and minor repairs; ground care and grass cutting; inspection & minor maintenance; cleanliness of amenities, reception & service areas.

IT & Office Duties

• Following the sites office and on-line systems and processes, to ensure consistency of administration.
• Organise the reception layout and display of essential information.
• Manages bookings over the telephone and face-to-face following the correct procedures.
• Uses the Microsoft Office software packages: Outlook for writing & responding to emails; Word & Excel where needed.
• Manages the check-in and check-out process.
• Perform financial reconciliation duties e.g., daily/weekly cash reconciliation.
• Maintains accurate information, records and files. 

Planning, Organisation & Flexibility

• Planning and organising the job and flexibly accommodating priorities around the needs of the site and its customers, whilst following through on deadlines.
• Plans ahead to ensure all tasks are completed.
• Takes responsibility for own work to achieve quality results.
• Shows flexibility in coping with multiple and changing priorities.
• Makes timely and considered decisions.
• Works to agreed schedules and rosters.
• Meets deadlines and follows through on commitments.

Commercial Awareness

• Building up a general knowledge of the business over time and uses this knowledge and experience to promote the site, its services and the wider community.
• Takes pride in the site.
• Identifies and acts upon opportunities to increase revenue.
• Utilises opportunities to promote the site and local community.
• Maintains a comprehensive range of tourist information.